Refund and Cancellation Policy

This policy covers the Amazon Bundle Rule Check, our current product. If a future product works differently, its product page will say so.

Free sample

The free sample checks up to 5 bundle listings and is delivered by email. It's free, you don't give any payment details, and nothing is billed afterwards, so there's nothing to refund. It's limited to one free sample per Amazon seller account.

Cancelling before we start

If you change your mind after paying, email us before we start your check and we'll cancel your order and refund your payment in full. We start when we reply to confirm we've received your listings. Until then, you can cancel for any reason.

If we can't do your check

If we find we can't check your listings, for example because they're in an Amazon store we don't cover, we'll tell you by email and refund your payment in full.

If your report is late

If we don't deliver your report within the delivery time shown on the product page (or by a new date you agreed to by email), you can ask for a full refund. If we've already sent the late report, ask within 14 days of getting it. If we email you before the deadline to ask for more time, you can say no and have a full refund instead of waiting.

If something is wrong with your report

If your report leaves out listings you sent us, gets a fact about one of your listings wrong (for example, says a title is missing the word "Bundle" when it isn't), or doesn't match what the product page describes, email us within 14 days of delivery. We'll fix the report. If we can't fix it, we'll refund your payment in full.

What isn't covered

• Amazon's decisions. We don't control Amazon, so we can't refund because of what Amazon decides about your listings.
• Later rule changes. We check against Amazon's policy as published on the day we review your listings. Changes Amazon makes after that aren't grounds for a refund.
• Change of mind after we start. Once we've confirmed we've received your listings, we don't refund just because you changed your mind or no longer need the report. If we ask for more time, the report is late, or something is wrong with it, see the sections above.

How to ask for a refund

1. Email NEXUSResearchNX@gmail.com, ideally from the email address you used at checkout. If you can't, tell us that address so we can find your order.
2. Tell us the date you paid and why you're asking.
3. We'll reply by email to confirm.

How refunds are paid

Refunds are always for the full amount you paid, in the currency you paid in, and go back to your original payment method through Stripe. Once a refund is sent, your bank usually takes 5 to 10 business days to show it.

Disputes: please talk to us first

If you think a charge is wrong, or something isn't right with your order, please email NEXUSResearchNX@gmail.com before you open a dispute with your bank. We'll look into it and reply by email, and where this policy says you're due a refund, we'll send it in full. It's usually faster for you too.

Changes to this policy

We may update this policy. The date at the top shows the latest version. The version in place when you paid applies to your purchase.